Fratz CC Tools

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Terms of use

Last updated September 28, 2026

Short version: Fratz Contact Center Tools give you planning estimates and quality tools, not guarantees. Use them as a starting point, check them against your own data, and make your own decisions.

Which sites these terms cover

These terms apply to the hub (www.fratzasaservice.com), Fratz WFM (wfm.fratzasaservice.com) and Fratz QA (qa.fratzasaservice.com).

Using the tools

You're welcome to use the tools for personal or commercial work, including for your clients. Please don't try to disrupt the sites, overload them with automated traffic, or pass off the sites themselves as your own product.

Estimates, not guarantees

Fratz WFM results come from standard queueing models (Erlang C and Erlang A) that assume random arrivals, steady volume within an interval, a single skill and exponential handle and patience times. Real contact centers often don't behave that way, so actual service level, wait times, occupancy and abandonment can differ from what the tools show.

Fratz QA scores, trends and calibration results depend on the scorecards and evaluations you enter. They support coaching and quality decisions; they don't replace your judgment or your organization's policies.

You are responsible for your staffing, scheduling, budgeting, hiring, coaching and performance decisions, and for checking results before relying on them.

Your data

Your data stays in your browser (see the privacy policy). You are responsible for the data you enter, including agent names and evaluation notes, and for handling it under your own employment and privacy obligations. Export backups of anything you need to keep: we have no copy and can't restore it.

No warranty

The tools are provided "as is" and "as available", without warranties of any kind, express or implied, including accuracy, fitness for a particular purpose and uninterrupted availability. To the fullest extent the law allows, we are not liable for any loss or damage arising from your use of the sites or their results, including missed service levels, staffing costs, lost data or lost revenue.

Patreon memberships

Paid features come from a membership on the Fratz Contact Center Tools Patreon page. Each member is in one tier: Fratz WFM unlocks Fratz WFM, Fratz QA unlocks Fratz QA, and All Access unlocks every tool, including All Access tools as they're released. Memberships are sold, billed, renewed, cancelled and refunded by Patreon, under Patreon's terms and policies, which apply alongside these terms.

  • Tiers: PRICING_TBD
  • Billing and cancellation: manage or cancel your membership on Patreon at any time. Your tier's features stay unlocked while Patreon reports your membership as active.
  • Refunds: Memberships are billed and refunded by Patreon under its own policies.
  • Team size: Fratz WFM and Fratz QA tiers are meant for teams of up to 15 agents; All Access has no limit. These limits are on the honor system.

You unlock your tier by logging in with Patreon. Paid features may change as the tools develop. Free tools will stay free.

Changes

We may update these terms. If we do, we'll change the date at the top of this page. Continuing to use the sites means you accept the updated terms.

Contact

Questions? Email CONTACT_EMAIL_TBD.